Customer Success VS Customer Support: What’s the difference and why it matters when selecting online registration software.

Posted on Sep 7, 2016 4:25:57 PM by Kristen Goecke

value.jpgThere is no shortage of things you need to consider and evaluate when selecting Online Registration Software. One factor that frequently gets overlooked is Customer Success.

First off Customer Success VS Customer Support: what’s the difference.

Customer Success is when you (the client) achieves the desired outcome through interactions with the software vendor. Customer Support is a tool or process employed as a means to achieve this goal along with onboarding/implementation, customer education and community.

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23 Things Parents Need to Know Before Camp Starts

Posted on Mar 7, 2016 12:52:10 PM by Marisa Samek

You did it. The registration blitz for the first month is over. The kids are signed up, bunks are being assigned, and you’re on the very last round of hiring. While the process seems clear on your end, parents who have just registered their children for camp are brimming with questions: What time do I need to drop my child off again? Do I need to sign another waiver form for that rock-climbing outing during week 2? Will my son or daughter be allowed to have their phone with them?

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4 Ways to Inspire Your Customers' Trust Online

Posted on Aug 13, 2015 4:49:23 PM by Marisa Samek

Does your website look trustworthy? In a race to put their operations online, many organizations overlook the importance of creating a site that inspires trust. If your website processes payments, your site should reassure cautious customers that your online payment system will process these payments securely. Here are 4 things you can do to create a site that inspires trust:

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