Meet Matt, Our support specialist!

Posted on Jun 5, 2015 12:59:00 PM by Ashley Wood

Everyone has a story about that time they called Customer Support: “I was on hold for 30 minutes and then they hung up!” or “they transferred me to 7 different departments!” or “they said there was nothing they could do!” We agree that there’s nothing more frustrating than not receiving help when you need it most. That’s why our Support Specialist Matt lends an attentive ear to all your questions and concerns! Get to know him a bit better in this interview:

Explain your job at Amilia

My job is really all about ensuring that our users are having the best possible experience on the Amilia platform. I'm in constant communication with our users and developers to ensure the platform is meeting the needs of those who use it.  Mattcircle

What was your last search on Google?

‘Summoning Outer Gods WikiHow article’

What’s the wallpaper on your phone right now?

A really pretty ink drawing

What one thing drives you absolutely crazy?

People who are mean to animals.

You enter an eating contest.  What food?

This is a really difficult question. I love food and I have a rapacious appetite… Maybe Spanish tortilla?

What word are you guilty of using too often?

Words I recently learned. There’s a hilarious Kids in the Hall sketch where a worker gets reprimanded for using the word ‘Ascertain’ too often. It’s a word he just discovered, so he tries to work it into everything he says and it drives everyone around him crazy. That’s kind of how I am when I discover a new word.

What’s your favourite thing about working at Amilia? 

We’re a relatively small team of dedicated individuals. Everyone believes in the platform and we’re constantly involved in improving it. What’s great about this kind of dedication is that it creates a really fun and transparent atmosphere.

What is your TV guilty pleasure?

I don’t watch much TV these days, but it’s where all the good screenwriters went. The last show I watched was HBO’s True Detective, but my favorite shows are TNG and the Wire.

What’s your favourite Amilia feature?

I’m a fan of all the new modules made possible by the Amilia store. These new modules look slick and easy to use without losing functionality. Makes me proud to work with the talented people who design our platform.

Pick one: Bacon or Nutella

Bacon, if only because the smell reminds me of lazy Sunday mornings.