7 Best Business Books You Need to Read

Posted on 7/24/17 10:42 AM by Alexandre Gauthier

As far as I can remember, I’ve always been a bit of a book worm. In this post, I wanted to share some of my favourite business reads of all time; summertime is perfect to take some time off from your business, have some R&R and get inspired by these phenomenal authors.

In this compilation, you'll find books that range from classics to brand new; from psychology to studies of fortune 500; from leadership and conflict management to grandiose visionnaries that have redefined how business can be done and recrafted our future. Enjoy!

 

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5 Tips to Have the Best Customer Support Team in Town

Posted on 6/1/17 2:10 PM by Jamie Guerin

Building Success from the Ground Up

After the inaugural office tour on my first day at Amilia, I sat down at my desk and noticed a paper taped to my computer screen. On it were the following four words: witty, reliable, approachable, sharp. These words have become the foundation to my philosophy on how to approach customer support.

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5 Ways to Make a Great First Impression With Customers

Posted on 2/10/17 2:37 PM by Megan Guerin

Have you ever heard this expression: “First impressions are everything?” What about this one: "You never get a second chance to make a first impression?" The reality is, both are very true when it comes to almost every facet of your business. Good first impressions create meaningful lasting impressions, which is why it's so hard to land the plane smoothly on your first try, so to speak.

So, how can you make sure you're wowing your clients from Day 1? How can you ensure that you're turning those customers into "lifers," some of whom even referring to you as a friend? Discover five ways to make a great first impression with any customer:

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Entrepreneurship, Accounting & Le Chiffre

Posted on 2/7/17 12:14 PM by Sébastien Leduc

This post first appeard February 3, 2017, on Sebastien Leduc's LinkedIn Profile.  

Accounting is one of those prickly tasks many entrepreneurs and managers struggle with. I completed a short interview with Thomas-Louis, co-founder of the Montreal accounting firm Le Chiffre. We discussed the evolution of the Accounting profession and how technology accelerates these changes. In a short time, the 12-employee company has successfully differentiated itself by adapting to the new realities of the industry.

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Generate More Revenue With ... Competitions (Part 4 of 4)

Posted on 1/20/17 2:43 PM by Elizabeth Simoneau

Organizing a competition, regardless of size, is an interesting way to increase both your income and your reputation within your industry. By organizing a competition, you maximize the use of your space and equipment and you attract outside participants who have never visited your facilities. Indeed, it takes some dedication, but it can also be a fun challenge!

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Generate More Revenue With ... Referral Programs (Part 3 of 4)

Posted on 1/12/17 1:33 PM by Elizabeth Simoneau

You’re at work and suddenly, you have a craving for Mexican food. You want to find a good restaurant for tonight. The first thing you might do is ask your coworkers if they have any suggestions for you. It’s inevitable, people trust their friends often more then online reviews. If referrals work for restaurants, they will definitely work for your company too. This is why, in order to generate more revenue, your organization should create a referral program.

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4 Canadian Tax Credits That Can Save You Money

Posted on 1/9/17 10:55 AM by Elizabeth Simoneau

Every year, our team makes a point of sharing with you an informative document on the different Canadian policies and tax credits that can save you money during the year. If your child participated in sporting or artistic activities or was in a camp this summer, it's very likely that you are eligible for some tax credits.

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Why Customer Relationship Management Is Essential for Entrepreneurs

Posted on 11/23/16 2:53 PM by Alysson Smith

We’ve all had those weeks when 24 hours in a day just isn’t enough time to get everything done. We want our businesses to succeed without sacrificing time spent with family or pursuing hobbies that we love. Basically, we all want to accomplish the impossible. That being said, managing a company doesn't have to be a stressful proposition.

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Generate More Revenue With ... Workshops (Part 2 of 4)

Posted on 10/6/16 12:54 PM by Kristen Goecke

Do you have skilled and passionate employees? Are some of your customers always looking to improve and better themselves? How about prospective customers who have expressed interest but don’t have the time or aren’t ready to make a commitment to a full session? Sometimes it’s easier to commit to a 1-3 session  or a weekend workshop than it is to a full 10 week course.

Take full advantage of your staff’s expertise by offering weekend and evening seminars or development workshops. Just choose a theme which will interest as many people as possible, set a price for the seminar and launch it!

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Generate More Revenue With ... Kids Birthday Parties (Part 1 of 4)

Posted on 9/28/16 11:44 AM by Kristen Goecke

Here at Amilia, we’ve been working with activity based organizations for a long time now and while we serve a diverse group of organizations, the one thing they have in common is their desire to generate more revenue and grow their business. We’ve seen a lot of great ideas and one of the best and more lucrative is offering kids birthday parties.

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