Meet Lauren, One of Our Customer Care Specialists

Posted on 3/9/18 10:53 AM by Lauren Bougie

At Amilia, customer satisfaction is one of our highest priorities! It's important to ensure that each of them has the best service experience possible. That's why we have a team of customer care specialists who will meet all their needs. Recently, we recruited a great employee who joined this department, Lauren. Get to know her better!

Explain your job at Amilia 

I am a Customer Support Agent and I am available to help clients and organizations with any questions or concerns they might have relating to their accounts. I also accept positive feedback and compliments!

If you were an animal, which one would you be?

I would be a giraffe. I am already a pretty tall person, so there wouldn’t be a drastic change! I love giraffes. Even though they are so tall and lanky, they still manage to be graceful. Their spots make each one of them so unique and they live in a warm climate.

What is your favorite series of the moment?

On Netflix, I’ve been keeping up to date with "Riverdale." When I need a laugh, I’ll switch over to "Unbreakable Kimmy Schmidt," the opening theme alone makes me smile every time. Off Netflix, I love "Grey’s Anatomy," been watching it since the beginning. Faithful fan through 14 seasons and over 300 episodes!

Choose: cat or dog ?Lauren-3.jpg

Dogs. No contest! I have a Labrador-Retriever named Finn and he’s wild, but insanely cute. Kittens are cute but don’t show me pictures of your cat… I don’t really care haha

What do you think is the most useful mobile application?

Not the most useful app, but Snapchat is what I use the most. My brother even brought home some videos of spectacles for me from his trip to California and I snapchatted opening the present!

Sunglasses with an integrated camera, you can Bluetooth to your phone and snapchat without using your phone.

What’s your favorite thing about working at Amilia?

My favorite part about working at Amilia so far is the flexibility and teamwork. Everyone is so friendly and helpful, and we are given so many useful tools and applications to make working easier.

What is your dream travel destination?

I would love to travel to Japan during the cherry tree blossom time. I also love sushi so it’s a win-win.

Three words that define you:

Honest, Funny, Good Listener

Nutella or peanut butter?

Depends on the day… Some days both together. But I normally go for salty foods, so I guess it’s 70/30 for peanut butter.

What is your favorite ice cream flavor?

My favorite ice cream flavor is Coffee! Specifically, Haagen Dazs and I don’t even drink coffee, I just love the smell and taste.

Do you enjoy the Montreal winters?

I was born in February and my birthday is often the coldest day of the year… So unfortunately, I am not very fond of winter. I am also a naturally cold person, so the snow and ice doesn’t help my situation…