Meet Jamie, our customer support agent

Posted on May 25, 2017 4:54:43 PM by Elizabeth Simoneau

We are always looking for the most qualified individuals to help our customers when they have questions. People like Jamie - patient, empathetic and good communicators. Jamie is basically the liaison between Amilia and our customers, he is here to resolve any emerging problems, as fast as possible. We are happy to have him in our team- and our clients are just as happy!  We asked him 10 in get to know him better, here are his answers:

Explain your job at Amilia circle photos-1.png

I work in the Customer Support department at Amilia. Our job is to rectify any issues our clients might encounter while using the platform, either through our own expertise or with the help of our awesome development team.

If you were an animal, which one would you be?

Definitely a shoebill. It’s a big, greyish-blue bird that looks like a dinosaur.

Choose: cat or dog ?

I love dogs! When I found out about Penny Lane (Amilia’s office pug) I knew I had found an amazing place to work!

What is the app you use the most?

Probably YouTube. I really love MKBHD’s tech channel and watch all of his product reviews. I also enjoy the occasional “Thug Life” compilation video.

What’s your favorite thing about working at Amilia?

I really love the culture. There is a strong team environment, not only in each individual department, but in the company as a whole. Everyone knows Amilia’s history and its vision for the future, and we are all working towards that. We also get free snacks, which is a huge selling point for me.

What is your dream travel destination?

My wife has family in the Philippines, so that’s definitely on my list of places to go. I’d also like to see the Great Wall of China.

Three words that define you:

Friendly, patient, honest.

Nutella or peanut butter?

Wait, wasn’t bacon an option before? I choose bacon.

What is your favorite ice cream flavor?

Chocolate is the best flavor, hands down!

Do you enjoy the Montreal winters?

In an ideal world, it would snow pleasantly on Christmas Eve, we’d have a white Christmas, and Spring would start in January.