Residents line up early in the morning to register their children for swimming lessons. After waiting for an extended period of time in line, a mother is dismayed to find out that the class is full. John goes to the library to borrow a book but, once at the check-out counter, he realizes he has forgotten his library card, making it impossible for him to rent the book he's had his eye on. You rush to your child's karate class only to discover that the gym is being used by another group, resulting in a cancelled session and major disappointment.
These are just a few situations that create frustration for residents when dealiing with city services. However, the expereince doesn't have to be a negative one. Discover what citizens think about Smart Management of Parks and Recreation (P&R) services.