We Asked, You Answered: Our User Survey Results

Posted on 2/20/19 5:32 PM by Natalie Timperio

At Amilia, we’re about more than building great software—we’re about building a great relationship with you. In fact, we wouldn’t be where we are today without you. It’s for this very reason we decided to take to the proverbial streets to get feedback from our current customers.

Read more about our new user survey results:

Who are our customers? If you’re not currently one yourself, they’re people just like you! They're the kind of people who want to free up time in their busy days so that they can focus more on taking part in the activities they love.  

Now that you're fully up to speed, let’s get to it! 

 

women-using-smartphones

 

Our Results

Here’s the scoop: during the final quarter of 2018, we created a survey called “Voice of the User”. Sounds impressive, right? Even more impressive is the fact that we received feedback from a total of 1,551 customers.  

Focusing on key areas such as satisfaction, reliability, responsiveness and security, responses were measured using a scale of 1 to 10. The higher the number, the more positive the score.  


So, what of the results? Well, let’s just say they speak for themselves. 

SurveyScore


In fact, here’s what some of our customers had to say about Amilia: 


“This was perfect. Thank you for making online easier.” - Snowbird Gymnastics member

“This payment method was quick and easy.” - Team Triumph Triathlon Club member


In short, not only are we meeting our customers’ needs and expectations, our software is also perceived as being dependable, easy to use and safe.  

 

Customer Loyalty

Okay, so at this point you know Amilia rules the roost when it comes to customer satisfaction, reliability, responsiveness and security. But did you know we also rock the socks off NPS? (And apparently idioms, too).  

Net Promoter Score (NPS) measures customer loyalty. Using a scale of 1 to 10, it asks how likely someone is to recommend a product or company to someone else. Of course, the higher the number, the better the score. 
The results are then mathematized to produce a final score (for more on that, check out this HubSpot article). 

NPS

The only question left to ask is with these awesome results, why wouldn’t you want to use Amilia?